DoorStopper Insurance Terms & Disclosure

1. What this product is

DoorStopper Insurance ("Program") is a contractual rent payment guarantee offered by DoorStopper, Inc., a Delaware corporation ("DoorStopper," "we"). It is sold as a monthly add-on to any DoorStopper subscription and may be bundled into specific subscription tiers as noted on the pricing page.

For each enrolled rental property, DoorStopper agrees to advance the contracted monthly rent to the landlord if the tenant placed by DoorStopper fails to pay rent and the missed rent remains outstanding more than five (5) calendar days past the due date, subject to the eligibility, exclusions, and coverage caps set out below.

2. Why this is not insurance

Insurance products are regulated by state insurance commissioners. DoorStopper is not licensed as an insurer or surety in any state. The Program is structured as a service-level guarantee within our platform agreement, not as a policy of insurance. We are evaluating partnerships with licensed insurers to offer a regulated alternative in the future. If or when we transition to a licensed underwriter, we will notify enrolled customers in writing prior to any change in coverage terms.

3. Eligibility

To enroll a property in the Program, all of the following must be true:

• The property is located in Arizona, Tennessee, or California.
• The tenant was placed through DoorStopper's screening and matching service.
• The tenant has a credit score of at least 620 at the time of placement.
• The tenant has verified employment.
• The tenant has a verified gross monthly income of at least 2.5 times the monthly rent.
• The lease is a written residential lease in good standing.

Stricter coverage caps apply for tenants with credit scores between 620 and 680 (3 months of rent instead of 6).

4. Coverage cap

The maximum total payout per policy term is the lesser of (a) six (6) months of contracted monthly rent or (b) the coverage limit shown on the policy at enrollment. For credit scores between 620 and 680, the cap is three (3) months. Once the coverage cap is reached, no further payouts will be made under that policy.

5. Exclusions

The Program does not cover any of the following:

• Property damage of any kind.
• Lost rent before the tenant's lease start date.
• Disputes arising from a landlord's breach of the lease or violation of applicable habitability or fair housing laws.
• Voluntary tenant move-outs with proper notice under the lease.
• Rent missed because the landlord failed to deliver the unit in habitable condition.
• Any tenant not screened and approved through DoorStopper.
• Any rent missed during a period when premiums were not paid.
• Fraudulent or misrepresented claims.

6. Filing a claim

To file a claim, log in to your DoorStopper dashboard and complete the claim form at /dashboard/insurance/claim/new. We will review and respond within five (5) business days of submission. If approved, payment to you will be made within five (5) business days of approval via Stripe transfer or other electronic method.

7. Subrogation and recovery

By accepting a payout, you assign to DoorStopper your right to collect the missed rent from the tenant. We may pursue collections, file eviction in your name, and retain any amounts recovered. You agree to cooperate with reasonable requests for documentation, court appearances, or other actions necessary to pursue recovery.

8. Cancellation

You may cancel the Program at any time from your dashboard. Cancellation takes effect at the end of the current paid period. Premiums already paid are non-refundable. Coverage ends at the cancellation effective date; we will not pay claims for missed rent occurring after that date.

9. Limit of liability

DoorStopper's total liability under the Program for any policy is capped at the coverage limit shown on the policy at enrollment. Under no circumstances will DoorStopper be liable for any indirect, incidental, special, consequential, or punitive damages, even if advised of the possibility.

10. Modifications

DoorStopper may modify these terms at any time on a forward-looking basis. Material changes will be communicated to enrolled customers at least thirty (30) days before they take effect. Continued payment of premiums after the effective date constitutes acceptance.

11. Governing law and disputes

These terms are governed by the laws of the State of Delaware. Any dispute arising out of or relating to the Program will be resolved by binding arbitration administered by the American Arbitration Association under its commercial rules. The seat of arbitration is Wilmington, Delaware. The arbitrator may award any relief that a court could award. Notwithstanding the foregoing, either party may bring a small claims action.

12. Contact

Questions about the Program: hello@doorstopper.io. Mail: DoorStopper, Inc., Wilmington, DE.